shipping + returns
how will my items be shipped?
​
All our items are shipped via USPS and UPS. Samples are shipped via USPS first class (without tracking) if under $5.
​
how much will shipping be for my order?
​​
Orders are flat rate depending on order quantity. Orders over $35 ship fee.​
​
If there are any other questions you might have, please do not hesitate to contact us at info@modestpaper.com or using our contact form. We typically respond within a 24-48 hours.
​
​
​
shipping times
​
Domestic​
​
Ground shipping usually takes 1-7 business days.
​
Expedited shipping is 1-3 business days.
​
International
​
Additional shipping fees may apply for orders shipped outside of the united states.
All charges for customs clearance is the responsibility of the recipient.
Transit times may vary on region. typically, shipments take around 2-5 weeks to arrive.
Please keep in mind, first class shipments are not accompanied with a tracking number once the shipment has left the US.
​
lost packages
​
If tracking shows no information
​
Unfortunately, we cannot control third party shipments. please allow a couple extra days for tracking information to be made available.
​
​
If tracking shows as delivered, but you have not received it
Please check with your local post office. also, please check if a nearby neighbor or your reception if someone else has received it.​ sometimes usps takes a few additional days to deliver even though they have already marked the package as delivered.
​
If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package.
Modest paper is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
If you have any other concerns or questions, feel free to contact us anytime.
​
​
Insurance
​
​
For additional insurance coverage, please let us know at the time of your order to add.
​
​​
​
​
returns​
​
Standard envelopes
​
Returns are accepted within 14 days or receiving your item for standard blank envelopes only (cannot be standard envelopes that have an added self-adhesive). items must be returned in their original, like-new condition in order to receive a refund to your original payment method. Items returned in damaged condition including during transit will receive a store credit only.
​
There is a 10% restocking fee applied to all returns and will be deducted from your total order total. Returns are paid for and handled by the customer.
​
Styled envelopes, liners, pockets, and printed envelopes
​
All styled envelopes (arch, wave, hand torn), liners, pockets, printed envelopes, printed cards are all made-to-order and are final sale.​
​
We do not accept returns or exchanges if you do not like the paper color. please purchase a paper swatch before ordering.
​
​
cancellations​
​
Standard envelopes​
​
Once your standard envelope order has processed, there is a 10% restocking fee applied to cancellations. Usually this occurs when your order has already been prepared for shipping. if your order is cancelled before your order is processed, there is a 3% cancellation fee applied to your refund.​
​
Styled envelopes, liners, pockets + custom orders​
​
Once your styled envelope, liner, or pocket order have processed, there is a 50% restocking fee applied to cancellations. Usually this occurs when materials have already been ordered for your custom order. If your order is cancelled before your order is processed, there is a 10% cancellation fee applied to your refund.
​
​